5-Star Customer Support Training Course

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Designed for appliance service office staff, including customer service and call center representatives, this course teaches the basics of appliances and troubleshooting. “Talk the talk” with customers to put them at ease while you gather critical information for the technician.

$375 One Time Payment
or Monthly Financing Available Through Affirm

Course Syllabus

7 modules and 33 units Est. time to complete: 7-12 hours

Module 1: Getting Started4 Units

Receive your introduction to appliance repair, including the basics of electricity and gas.

Module 2: Refrigerators9 Units

Learn the basics of how refrigerators work, their common problems, and what to ask customers.

Module 3: Washing Machines6 Units

Learn how top and front-load washers work, their common problems, and what to ask customers.

Module 4: Dryers4 Units

Learn how gas and electric dryers work, their common problems, and what to ask customers.

Module 5: Ranges and Ovens5 Units

Learn how gas and electric cooking appliances work, their common problems, and what to ask customers.

Module 6: Dishwashers2 Units

Learn the basics of how dishwashers work, their common problems, and what to ask customers.

Module 7: Communications and Customer Service4 Units

Wrap up your training with a thorough overview of how to handle communications with customers.
customer-support Overall rating: ☆☆☆☆☆ 0 based on 0 reviews.
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Technician's Bundle

$1795

Save $550

20% off all courses + free Delivering Professional Service course

Complete Business Bundle

$1895

Save $600

20% off all courses + Modern Business Management course at half price

Advanced Bundle

$1195

Save $305

20% off all our Advanced courses

Improve Customer Satisfaction with Every Phone Call

Service representatives play an essential role in every successful appliance repair company by supporting both the customer and the technician assigned to their ticket. On the first call, an ace customer service representative (CSR) puts potential customers at ease with their expertise, building trust in the company and, by extension, the technician who’ll service their appliance.

At the same time, CSRs gather critical info for the service ticket by asking relevant questions, giving the technician more information to work with when preparing for the appointment. Customers want quick and efficient resolutions, and leading with the right questions can result in more first-call completes. In some cases, the customer’s problem can be solved over the phone, saving your technicians time and winning your company a new customer cheerleader.

This course is designed to be a resource for office staff, such as customer service representatives, teaching them just enough about appliances to be dangerous. Included in the course are 15 study guides, which the trainee can use as a reference throughout the course and their career, earning lots of 5-star reviews along the way.