4 modules and 10 units Est. time to complete: 15-20 hours
Module 1: Delivering Professional Service Orientation 1 UnitLearn how to get the most benefit out of this professional development course for technicians.
Module 2: Groundwork for Great Service 3 UnitsExplore the customer mindset, the importance of first call completes, and how to prediganose.
Module 3: Delivering Great Service 4 UnitsDevelop the mindset and habits of a consummate appliance repair professional to handle all circumstances.
Module 4: Resources for Continuing Education and Final Exam 2 UnitsDiscover resources to keep up with changes in the appliance repair trade, then take the final exam.
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The Non-Technical Side of Appliance Repair
In today’s competitive business landscape, it’s not always enough to be a technical repair wizard. How you handle service calls from start to finish—especially how you interact with homeowners—can make a tremendous difference.
We developed Delivering Professional Service to teach techs the soft skills needed to transform every repair job, good or bad, into a positive customer experience. Happier customers mean five-star reviews, friend referrals and repeat business, all of which put more money in your pocket.
Note: This course material is also included in Modern Business Management.